Refund Policy

Running AI infrastructure is expensive — compute, storage, and model costs are incurred the moment you start using the platform. For that reason, all payments made to ProScene AI are non-refundable.

We offer a free plan with enough functionality to give you a real feel for the product. Think of it as your trial period — no time limit, no credit card required. If you choose to upgrade, that decision is yours to make with full information.

Subscribing to any paid plan means you have read and accepted this policy in full.

This applies to every type of payment on the platform, without exception:

• Monthly plans
• Yearly plans
• One-time purchases
• Add-ons or usage credits

A completed payment cannot be reversed, regardless of how much or how little of the service was used during that period.

To be clear about what this policy covers, here are specific situations where refunds will not be issued:

Change of Mind

Deciding the product isn't for you after subscribing is not grounds for a refund. That's what the free plan is for — please use it before committing to a paid tier.

Failure to Cancel

Renewals are automatic. If your plan renews and you meant to cancel beforehand, we're unable to refund that charge. You can cancel at any time from your account settings — your access simply continues until the end of the period you've already paid for.

External Factors

Problems outside our control — your internet going down, a device issue, an app restriction in your region, or anything happening on your end — fall outside the scope of this policy. We can only be accountable for what happens on our side.

If something on our end genuinely breaks — extended downtime, a system failure that prevents access — we won't leave you with nothing. In those cases we may offer:

• Account credits
• Extended subscription time
• Additional usage limits

Whether compensation is offered, and what form it takes, is determined by us on a case-by-case basis. It is not automatic or guaranteed.

If you experienced a service failure and want to raise it with us, email team@proscene.ai. We look at every report seriously.

To help us investigate quickly, please include:

• Your ProScene AI account email
• A clear description of the issue
• The date and time it occurred
• Screenshots or video evidence (if available)

We'll come back to you within one business day.

Genuine billing mistakes do happen, and we take them seriously. If you were charged the wrong amount, charged twice, or placed on the wrong plan, get in touch at team@proscene.ai as soon as you notice.

Where an error is confirmed on our end, we'll make it right — either through account credits or an adjustment to your next billing cycle.

You're free to cancel whenever you like — no hoops to jump through. Here's what happens when you do:

• You keep full access until the end of the period you've already paid for
• The unused portion of your plan is not refunded
• No further charges will be made unless you choose to reactivate

ProScene AI uses third-party payment processors to handle transactions securely. Your payment is also subject to the terms of whichever processor handles your transaction. We don't store your card details directly.

We may revise this policy from time to time as the product evolves. When we do, the updated version will be published here with a new date at the top. Continuing to use ProScene AI after a change goes live means you accept the updated terms.

If a chargeback or dispute is raised against a ProScene AI payment, we will respond by reviewing all relevant records — transaction history, account activity, login data, and usage logs. We may reach out to you during this process. Our response will reflect what the evidence shows — we'll dispute claims we believe are unfounded and resolve ones that are legitimate.

Fraudulent claims will result in account suspension or termination. ProScene AI also reserves the right to recover any costs arising from unwarranted chargebacks.

Questions about this policy or your account? We're happy to help — just email us: team@proscene.ai